You have several data protection rights which entitle you to request information about your personal information, to dictate what we do with it or to stop us using it in certain ways.
If you wish to exercise the rights set out below, please contact us at any time using the details set out in section 9. There will not normally be a charge for this.
We respect your rights in relation to personal information we hold about you, however we cannot always comply with your requests, for example:
We may not be able to delete your information if we are required by law to keep it for a longer period of time; or
If we delete your information, we would not have the necessary information we need to complete your booking or manage your bookings.
THE RIGHT TO ACCESS YOUR PERSONAL INFORMATION
You can request a copy of the personal information we hold about you and certain details of how we use it.
Your personal information will normally be provided to you in writing unless you request otherwise or where you have made a request by electronic means such as email, we will provide such information in electronic form where possible.
THE RIGHT TO WITHDRAW YOUR CONSENT
Where we rely on consent as the legal ground to use your personal information, you are entitled to withdraw that original consent.
THE RIGHT TO RECTIFICATION
We make reasonable efforts to keep your personal information where necessary up to date, complete and accurate. We encourage you to ensure that your personal information is accurate so please regularly let us know if you believe that the information, we hold about you may be inaccurate or not complete. We will correct and amend any such personal information and notify any third-party recipients of necessary changes.
THE RIGHT TO RESTRICTION OF PROCESSING
Subject to the circumstances in which you exercise this right, you can request that we stop using your personal information, such as where you believe that we no longer need to use your personal information.
THE RIGHT TO ERASURE
You can request that we delete your personal information. For example, where we no longer need your personal information for the original purpose we collected it for or where you have exercised your right to withdrawn consent.
Whilst we will assess every request, this request is subject to legal and regulatory requirements that we are required to comply with.
THE RIGHT TO OBJECT TO DIRECT MARKETING
You can request that we stop sending you marketing messages at any time by clicking on the “unsubscribe” button in any emails that we send to you or by contacting us using the details set out in section 9.
Please note that even if you exercise this right because you do not want to receive marketing messages, we may still send you service-related communications where necessary.
THE RIGHT TO MAKE A COMPLAINT
Where you believe that we have breached data protection laws when using your personal information, you can complain to the Information Commissioner’s Office (ICO).
Please note that exercising this right and lodging a complaint will not affect any other legal rights or remedies that you have.